Refund Policy

MintPayOnline is a leading service aggregator and payments solution provider based in India . We currently have more than 60+ services like prepaid recharges, domestic money transfer, postpaid, landline, electricity, gas, insurance, Travel and others.

1. General Conditions for Refunds

• Refunds apply only to transactions made through MintPay official platform or authorized channels.
• A valid transaction ID or invoice must be provided to request a refund.
• Requests must be submitted within the applicable timeframe for the specific service.
• For unused digital services, refunds may be issued only if the service wasn’t activated or failed due to a system error.
• All claims are subject to internal verification by MintPay.
• MintPay reserves the right to decline refund requests that are incomplete, ineligible, or appear fraudulent.

2. Service-Specific Refund Details

2.1 API & Digital Verification Services

• Refunds are allowed only in cases of failed transactions (e.g., failed PAN, Aadhaar, GST, KYC, or bank verifications) where the failure was due to a system error or unavailability from MintPay end.
• No refunds will be issued for:
  • Incorrect inputs from the user
  • Partial API usage
  • Network downtime on the client’s end
• Customers must notify MintPayOnline support within 48 hours of delivery or consultation for refund eligibility.

2.2 Platform Access & SaaS Subscriptions

• Full refund if the service was not activated or if activation failed due to technical issues attributable to MintPay.
• No refunds for:
  • Change of mind after activation
  • Usage beyond trial or demo period
  • Violations of platform policies

2.3 Partner Portal Services

• Refunds for unused credits or service packages are considered on a case-by-case basis.
• Credit expiries, misusage, or partner-side errors do not qualify for refunds.

3. Service Cancellation by MintPay

MintPayOnline reserves the right to cancel or suspend a service request or transaction under the following circumstances:

• Suspected fraud, misuse, or violation of platform terms.
• Incorrect or invalid customer or partner credentials.
• Unavailability of the requested service, API, or platform resource at the time of processing.
• Technical errors, system outages, or integration failures.
• Non-compliance with KYC, onboarding, or documentation requirements.

4. How to Request a Refund

• Submit your request via MintPay support email, ticket system, or partner helpline.
• Include: Transaction ID, service name, date, and reason for the refund.
• Attach any required proof (e.g., error logs, receipts).
• Ensure the request is made within the allowed timeframe for that service.

5. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• Change of mind after service activation or usage
• Successful service delivery with no technical fault
• Missed refund request deadlines or incomplete documentation
• Use of incorrect or invalid customer data
• Violations of MintPay terms or misuse of platform features
• Fraudulent, abusive, or repeated refund claims

6. Dispute Resolution

• For any refund-related disputes, customers or partners should first contact MintPay support for resolution.
• If unresolved, disputes may be escalated to the appropriate legal forum under applicable Indian laws.
• MintPay encourages all parties to make good faith efforts to resolve matters amicably before pursuing legal action.

7. Amendments to the Refund Policy

• MintPayOnline reserves the right to update or modify this Refund Policy at any time without prior notice.
• Any changes will be communicated through official channels and reflected on the MintPay platform.
• Continued use of MintPay services after such updates will be considered as acceptance of the revised policy.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

MintPayOnline
Email: support@MintPayonline.com
Website: https://MintPayonline.com/
Contact Number: +91-9167027770